1. Quotes are valid for 15 days and subject to change. Orders are confirmed upon receipt of a purchase order.

2. Payments must be made within 15 days, and late payments may incur interest.

Return, Refund & Pricing Policy Our Made-to-Order Commitment

3. Every piece is handcrafted to order by master artisans in Fez, Morocco. Once your order enters production, our artisan partners dedicate their time, skill, and centuries-old techniques to creating tiles made exclusively for your project.

Because of this bespoke process, all sales are final once production begins, and we do not offer refunds or returns on completed orders.

4. All pricing is Ex-Factory (Morocco) and covers handmade production in Fez plus crating and packing.

Door-to-door shipping includes shipping, insurance, and customs broker/clearance fees. It does not include import duties or local taxes (collected by the carrier).

FOB airport (air) and maritime (sea) include shipping and insurance only. They do not include customs clearance fees, import duties, or local taxes (collected by the carrier).

5. Production Timing (4-6 weeks Estimates Only): All timelines are estimates. Handmade tile production includes cutting, glazing, drying, sorting, crating, export documentation, and customs processing. Delays due to weather, port congestion, customs, or carrier schedules are outside of our control.

Moroccan Mosaic Tile Collection