Return and Shipping Policy
Refund Policy
Made-to-Order Policy:
All our tiles are made to order. Once your order is placed, we do not offer refunds.
The following items are exempt from returns:
- Mosaic tiles
- Zellij tiles
- Mosaic tables and fountains
- Mosaic borders
- Free shipping or promotional items
- Terracotta tiles
Damage During Shipping
Reporting Damage:
- All damages must be reported within 24 hours of receipt.
- For visible damage upon delivery, do not accept the shipment and notify the carrier immediately.
- For concealed damage, take clear photos, keep the tile in its original packaging, and contact the carrier immediately. Notify us via sales@moroccantile.com.
Replacement Policy:
- If your claim is accepted, we will reproduce and ship replacement tiles to you at no extra charge, using the same shipping method selected for your original order.
Damage Threshold & Claim Guidelines
- Claims below 5% damage will not be accepted. Always order at least 5% extra to account for waste and breakage.
- Chips, minor dents, scratches, and color variations are not considered damages. These are natural characteristics of handmade Moroccan tiles, adding to their charm and authenticity.
- The acceptability of all tiles is determined at the sole discretion of My Moroccan Tile.
Thank you for your understanding and for choosing our handmade tiles.
My Moroccan Tile 2025
