Click “Request a Quote” on any product page, fill in our contact form, or email sales@mymoroccantile.com directly. Share your dimensions, tile preference, and any colour notes. We respond within 24 hours with pricing and a sample recommendation.

Yes — our Trade Program offers discounts for licensed designers, architects, and contractors. Volume pricing also applies to larger projects. Apply in 3 minutes and we approve within 24 hours.

All orders: 70% deposit to begin production, 30% balance before shipping. Large projects: Custom payment schedules available on request.

Yes — select up to 3 collections in your sample request, or tell us about your project and we’ll curate the right set. Request samples here →

Because all tile is made to order and all sales are final, it is essential to see the real glaze and texture in your actual space under your actual lighting before ordering. Colour on screen is indicative only. We strongly recommend ordering samples for every project, no matter how confident you feel about the colour.

No. All tile is custom made to order in our factory in Morocco. We do not hold warehouse inventory. Every order is made fresh — the correct colour, pattern, and quantity for your project.

We strongly recommend placing your order at least 12 weeks before your planned installation date. This allows for production (3–10 weeks depending on type), shipping (5–10 days air or 6 weeks maritime), customs clearance, and delivery.

Tell us your installation date as early as possible and we’ll do everything we can. Trade members receive priority scheduling. Rush production is occasionally possible at an additional fee but cannot be guaranteed. Contact us early — even if your project feels distant, a conversation now costs nothing.

For mosaic tile orders, we assemble your mosaic into interlocking panels in our Fez factory before shipping. Panel size is 8″–18″ depending on the model. This reduces on-site installation time significantly.

Custom fitted assembly (24″–48″) is also available — panels are pre-cut and labelled to your exact wall or floor dimensions, numbered for easy on-site placement. Production time: up to 8 weeks.

Note: Panel assembly applies to mosaic tile only. Zellij, hand-painted tiles, borders, terracotta, tables, and fountains do not ship as mosaic panels.

Absolutely. We work directly with our Fez workshop to create bespoke geometric compositions, custom backsplashes, wainscoting, fireplace surrounds, and fountain installations. Provide your dimensions and vision — we’ll translate it into a factory-ready design.

We are the only direct factory-owning studio in the US with the Zellige de Fès certification. We employ the artisans directly. No US competitor combines: factory ownership + Zellige de Fès certification + custom fitted mosaic assembly + full custom colour capability + direct artisan employment.

Yes — and they are the point. Handmade zellige has natural tonal variation between colour batches, slight dimensional tolerance, and surface texture that machine-made tiles cannot replicate. These are marks of authenticity, not defects.

Yes. Seal the tiles and grout with a high-quality penetrating sealer, especially in wet or outdoor areas. Use a pH-neutral cleaner for routine maintenance. Avoid acidic or abrasive cleaning products.

Yes — our team can speak directly with your installation crew. We’ll cover thinset selection, layout technique, grout application, and sealing requirements specific to your tile type. Contact us to arrange.

Yes — we ship worldwide. We handle all export documentation from Morocco. Import duties and local taxes are the responsibility of the buyer.

If damage is visible on delivery, refuse the shipment and notify the carrier immediately. Keep all original packaging and send us photos as soon as possible. For minor damage we ship replacement pieces; for severe damage we coordinate retrieval and remake your order.

Cancellations are not accepted once production has begun. Your deposit covers the cost of materials and the artisans’ time already committed to your order.