Our Trade Program is designed for licensed design professionals, including:

• Interior Designers: Residential and commercial, with active client projects
• Architects: Licensed professionals specifying materials for client projects
• Contractors & Builders: Licensed professionals managing luxury residential or boutique commercial projects
• Showrooms & Design Studios: Retail spaces serving design-focused clientele

Application requires proof of business license, tax ID, and portfolio or website demonstrating your work. Approval typically takes 24-48 hours.

Trade pricing is tiered based on project volume and relationship:

• Standard Trade Discount: Applied to all approved trade accounts on first order
• Volume Pricing: Enhanced discounts for projects over $5,000
• Preferred Partner Rates: Best pricing for repeat clients and large-scale projects ($10,000+)

Your dedicated account manager will provide exact pricing based on your project specifications. All trade pricing protects your professional margins while delivering exceptional value to your clients.

Standard Timeline: 2-4 weeks production + 5-10 days air freight (or 6+ weeks maritime)

Total Timeline: Plan for 3-8 weeks from order to delivery, depending on shipping method

Trade Priority: Your projects receive priority scheduling in our Fez workshop. We work backward from your installation date to ensure on-time delivery. For projects with tight deadlines, we can often accommodate rush production (additional fees may apply).

Best Practice: Specify tiles early in your design process. Order 6-8 weeks before installation to allow buffer time. Your account manager will coordinate with your project schedule and provide regular production updates.

Yes. Trade members receive comprehensive installation support:

• Technical Spec Sheets: Detailed specifications for each tile type (dimensions, weight, absorption rates, recommended applications)
• Installation Guides: Step-by-step instructions for thinset selection, grout recommendations, sealing requirements
• Installer Briefings: We can speak directly with your installation team to address handcrafted tile techniques
• Troubleshooting Support: Real-time assistance during installation if questions arise

Key Consideration: Handcrafted tiles have natural variations (1/8"-1/4" dimensional tolerance). Installers experienced with mass-produced tiles may need guidance on techniques that celebrate these artisan characteristics rather than fight them.

Trade Sample Library: Upon approval, you'll receive a curated sample set featuring our most popular collections:

• Zellij mosaic tiles (multiple colorways and patterns)
• Terracotta floor tiles (various sizes and finishes)
• Hand-painted decorative tiles
• Custom mosaic examples

Sample Presentation Materials:

• Artisan story cards explaining the heritage and craftsmanship
• Care and maintenance guides for client education
• High-resolution lookbooks showcasing completed installations
• Technical specification sheets for contractor coordination

Additional Samples: Need specific colorways or custom samples for a particular project? Your account manager will arrange complimentary project-specific samples shipped directly to you or your client.

Absolutely. Custom work is where our artisan model truly shines. Because we don't rely on warehouse inventory, we can create bespoke tiles tailored to your exact vision:

Custom Colorways:

• Match existing palettes, brand colors, or architectural finishes
• Our artisans hand-mix natural glazes to achieve precise tones
• Submit paint chips, fabric swatches, or Pantone references
• Receive test tiles for client approval before full production

Custom Patterns & Mosaics:

• Work with our design team to create unique geometric compositions
• Adapt traditional Moroccan patterns to modern aesthetics
• Design bespoke mosaic installations for feature walls, floors, or fountains
• Pre-assembled on mesh backing for easier installation

Timeline & Pricing: Custom work typically adds 1-2 weeks to standard production and carries a 20-30% premium. Your account manager will provide exact quotes based on complexity. For high-value projects, we can arrange virtual consultations with our Fez workshop master craftsmen.

We offer flexible shipping to align with your project logistics:

Complimentary FOB Airport Delivery (50-250 sq ft):

• Free freight to nearest international airport
• You or your client arranges customs clearance and final delivery
• Timeline: 5-10 days from Fez
• Best for: Mid-size projects with flexible logistics

Door-to-Door White Glove Service:

• Full logistics management from Fez to job site
• We handle customs, clearance, and final delivery
• Timeline: 5-10 days
• Fees apply (calculated based on volume and destination)
• Best for: High-value projects requiring seamless delivery

Complimentary Maritime Freight (over 250 sq ft):

• Free sea freight for large projects
• Timeline: 6+ weeks
• Best for: Large installations with extended timelines

Direct Job Site Delivery: We can coordinate delivery directly to your project site. Provide your installation schedule, and we'll ensure tiles arrive when your team is ready—not weeks early or late.

Flexible billing options to match your business model:

Option 1: Direct Trade Purchase

• You purchase at trade pricing and invoice your client at retail
• Maintain full control over client relationship and margins
• We invoice you directly; you manage client billing

Option 2: Direct Client Billing (Design Fee Model)

• We invoice your client directly at agreed pricing
• You receive design/specification fee or commission
• Useful for clients who prefer direct vendor relationships

Payment Terms:

• New Trade Accounts: 50% deposit, 50% before shipping
• Established Partners: Net 30 terms available after 3 successful projects
• Large Projects ($15,000+): Custom payment schedules available

Your account manager will work with you to structure billing that aligns with your business practices and client expectations.